Systems Administrator

Location: New York, NY

Department: Engineering

Type: Full Time

Min. Experience: Mid Level

Position Overview:

Do you love technology and always strive to build your experience and knowledge? Do you take pride in solving complex problems – and coming up with solutions that are better than the original? Are you looking for an environment where you can learn and grow, supported by technical mentors to help get you there?

Join us at Logicworks and provide world-class support to our proprietary cloud systems! This position will serve as the first line of defense of all of Logicworks’ Client Environments. We host over 100 different networked environments utilizing a vast array of cloud technologies, and take pride in our ability to solve customer issues with dedication and expertise. You will learn the latest cloud automation best practices as well as how to implement highly available, secure cloud infrastructure.

If you are looking to grow your skillset by working and learning in a world-class technology environment with the support and mentoring from a group of stellar engineers – this is the place for you!

 

Your Responsibilities:

  • Deliver outstanding customer service and knowledgeable technical support / troubleshooting to all Logicworks customer systems – ranging in size from a few instances on AWS to over 1,200 virtualized servers;
  • Monitor and respond to customer requests submitted via our internal ticketing system in a timely manner using your excellent judgement and clear communication;
  • Escalate issues to senior engineering as necessary, working and learning alongside them to perform complex engineering for proprietary customer and internal systems;
  • Produce dynamic and digestible knowledge base content to strengthen our technical support wiki and other internal documentation;
  • Other projects as assigned.

Qualifications We Look For:

  • 2+ years' professional experience performing server administration (Linux RHEL 6 and/or Windows Server 2008-12 preferred or later); and demonstrated interest in expanding your technical knowledge beyond your job description (this could be an extra Linux box in your closet, creating an AWS instance to play with, additional coursework, etc.)
  • Familiarity with virtualization and cloud platforms, especially AWS and VMware (vCenter and vCloudDirector, vSphere 4 and 5)
  • Experience with SANs and NAS including iSCSI, NFS (Isilon) and FC
  • Foundational knowledge in networking technologies (Layer 2 & 3 switches, TCP/IP, SNMP, etc.)
  • Aptitude for customer service and support with clear written and verbal communication
  • Availability to work a non-traditional schedule (three to four 12hr days per week – including nights, weekends and holidays over the course of the year;  schedules rotate every three months in support of our 24x7x365 operations)

 

What’s In It for You?

Along with a competitive salary, and additional perks (ie: great benefits, lunches, flexible hours), you’ll have the opportunity to collaborate and grow with a team of certified engineers (over 60+ AWS certifications company-wide; 4 pro certified engineers). Voted Crain’s New York Business Best Places to Work in NYC three consecutive years, you’ll enjoy the best of both worlds: start-up environment with established company resources. Everyone has a voice at Logicworks and we are open to new ways of thinking, especially those that will contribute to our overall success. Opinions and ideas are always welcome, in fact, they are encouraged!  You will also get:

  • The chance to learn a range of technologies by working in a robust technical environment (Some of the technologies you will get to touch: VMware, IIS/SQL, MySQL, AWS, EMC Storage, Puppet, Cisco)
  • Mentorship from senior engineers with expertise in a variety of disciplines
  • Base pay + overtime pay + premium pay when working overnight
  • Eligibility for Medical/Dental/Vision Insurance starting Day 1
  • Full Benefits including reimbursement for home phone and internet, 401k & company match, and significant PTO in your first year

About Logicworks:

We have worked with enterprise clients for over 22 years to solve complex IT infrastructure problems with a software-driven approach to managed services. Our team of certified engineers apply cloud automation best practices to enable greater performance, guarantee availability, and increase security of clients' cloud environments.

Our clients face complex challenges that require smart solutions, and our continued success can be directly attributed to our talented team. We invest heavily in great technology and even greater in professionals and engineers to ensure we have a state of the art IT and business toolkit with which to design solutions for the markets we serve. 

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