Technical Support Analyst

Location: New York, NY

Department: Engineering

Type: Full Time

Min. Experience: Entry Level

Position Overview:

As a Technical Support Analyst for the Service Delivery Group and Network Operations Center (NOC), you will help ensure the operational success of Logicworks’ clients and internal teams by owning projects critical to our business. Responsibilities include monitoring server health and backups, assisting with client communication, creating formal documentation processes, as well as tracking internal ticket progress.

Responsibilities

  • Perform daily backup analysis
  • Perform daily server monitoring within EM7, our third-party monitoring tool
  • Utilize LogicOps, our internal ticketing system, to create, monitor, and update tickets for our clients
  • Perform Quality Control for server builds
  • Assist internal users on system and troubleshooting issues as IT support
  • Create technical documentation & drive operational process improvement
  • Compile server utilization reports to help clients with capacity planning
  • Assist with client communication

Requirements

  • Familiarity with Linux/Unix and/or Windows Server Administration
  • Excellent customer service and strong written/verbal communication skills
  • High attention to detail
  • Ability and curiosity to learn a full range of technology platforms and data network systems as well as apply new skills rapidly
  • 1-3 years of related technical support experience preferred
  • An interest in emerging technologies

What’s In It for You?

Along with a competitive salary, and additional perks (ie: great benefits, lunches, flexible hours), you’ll have the opportunity to collaborate and grow with a team of certified engineers (over 60+ AWS certifications company-wide; 4 pro certified engineers). Voted Crain’s New York Business Best Places to Work in NYC three consecutive years, you’ll enjoy the best of both worlds: start-up environment with established company resources. Everyone has a voice at Logicworks and we are open to new ways of thinking, especially those that will contribute to our overall success. Opinions and ideas are always welcome, in fact, they are encouraged! 

About Logicworks:

We have worked with enterprise clients for over 22 years to solve complex IT infrastructure problems with a software-driven approach to managed services. Our team of certified engineers apply cloud automation best practices to enable greater performance, guarantee availability, and increase security of clients' cloud environments.

Our clients face complex challenges that require smart solutions, and our continued success can be directly attributed to our talented team. We invest heavily in great technology and even greater in professionals and engineers to ensure we have a state of the art IT and business toolkit with which to design solutions for the markets we serve. 

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