Implementation Project Manager - Cloud Services

Location: New York, NY

Department: Service Delivery

Type: Full Time

Min. Experience: Experienced

Implementation Project Manager - Cloud Services

About the Position:

Logicworks is seeking a Project Manager with at least 5 years of professional experience in managing complex IT projects and client relationships.  Do you have what it takes to join a growing, dynamic and diverse group of talented business and technology professionals?

What You’ll Do:

You will be assigned to 5 to 10 large clients and serve as an extension of their Infrastructure and business staff to strategically incorporate and manage Logicworks’ full line of managed hosting services into their overall operations.   You will help manage the relationship and ensure Logicworks is strategically positioned with our largest clients.   Your skillset will encompass strong organization, communication and technological skills with the ability work with both client and Logicworks technical organizations to deliver quality service to our clients while optimizing internal resources.   You will need to have the ability to integrate yourself into the client operations while also representing both the interests of the client and Logicworks as well as the ability to matrix manage across diverse functional organizations.   You need to be able to understand business, technical and operational requirements and objectives at both a high and a day-to-day level.   Success in the position will result in improved processes, client interaction and an overall excellent customer experience while gaining increased efficiencies for both the client and Logicworks.

Responsibilities:

  • Own, manage and communicate the operational relationship with assigned clients.
  • Manage full life cycle of large and complex hosted infrastructures. 
  • Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives.
  • Track metrics around infrastructure performance and service requests.   Continually seek to improve.   Prepare and present service reports to clients.
  • Ensure client specific operational practices are implemented and adhered to including those clients with compliance requirements.
  • Lead internal and client meetings with thorough documentation and rigorous follow-up
  • Create, implement and track relationship roadmaps.
  • Ensure overall revenue retention and growth of assigned accounts.
  • Determine areas for process improvements within both the client and Logicworks.  Work with key stakeholders to implement and document. 
  • For new and added services, work with Logicworks Infrastructure engineers to understand client’s technical requirements and monitor, and upon occasion, project manage their implementation.
  • Ensure that roadblocks to execution are removed.
  • May require some travel to client facilities (<10%).
  • Manage client and project documentation, communications, meetings and required meeting follow ups.
  • Manage compliance, validation and security related initiatives, including business continuity planning for assigned clients.
  • Help create and execute on the overall vision for service delivery and client satisfaction.

What You Should Have For This Role: 

  • 5+ years working as a Service Delivery Manager (or in a similar capacity as a Program Manager or Technical Project Manager) dealing with Infrastructure Engineering, Support or Network Operations.
  • Knowledge of Enterprise IT and/or Web based infrastructure and the ability to pick up new technical knowledge quickly
  • Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
  • Ability to lead and collaborate at the executive level and excellent customer service skills
  • Strong organizational skills and ability to work independently
  • Detail oriented with excellent follow through skills
  • Positive, energetic attitude, and initiative; Strong work ethic
  • Able to work comfortably in a hands-on, multi-task, deadline-driven environment
  • Experienced in working with cross functional teams
  • Fast and responsive, deadline driven
  • Strong listening, verbal (especially telephone) and written communication skills are a must
  • Proficient in the use of personal computers including MS Office Programs (Visio, Word, etc.) Acrobat Professional and Ticketing Systems
  • Bachelor’s degree in a related field, or equivalent work experience

What’s In It for You?

Along with a competitive salary, and additional perks (ie: great benefits, lunches, flexible hours), you’ll have the opportunity to collaborate and grow with a team of certified engineers (over 60+ AWS certifications company-wide; 4 pro certified engineers). Voted Crain’s New York Business Best Places to Work in NYC three consecutive years, you’ll enjoy the best of both worlds: start-up environment with established company resources. Everyone has a voice at Logicworks and we are open to new ways of thinking, especially those that will contribute to our overall success. Opinions and ideas are always welcome, in fact, they are encouraged! 

About Logicworks

We have worked with enterprise clients for over 22 years to solve complex IT infrastructure problems with a software-driven approach to managed services. Our team of certified engineers apply cloud automation best practices to enable greater performance, guarantee availability, and increase security of clients' cloud environments.

Our clients face complex challenges that require smart solutions, and our continued success can be directly attributed to our talented team. We invest heavily in great technology and even greater in professionals and engineers to ensure we have a state of the art IT and business toolkit with which to design solutions for the markets we serve.

 

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