Operations Specialist

Location: New York, NY

Department: Engineering

Type: Full Time

Min. Experience: Entry Level

Position Overview:

As an Operations Specialist within the Network Operations Center (NOC), you will help ensure the operational success of Logicworks’ clients and internal teams by providing basic Tier1 support. Responsibilities include monitoring server health and backups, assisting with client communication, creating formal documentation processes, as well as tracking internal ticket progress. This is an entry-level position for a technology focused person, looking to start a career in Engineering (and possibly Account Management).

 

Responsibilities:

  • Tier1 support both internally and externally
  • Assist with client communication
  • Analyze and assign incoming tickets within our ticketing system
  • Perform daily backup analysis
  • Perform daily server monitoring within EM7, our third-party monitoring tool
  • Utilize LogicOps, our internal ticketing system, to create, monitor, and update tickets for our clients
  • Assist internal users on system and troubleshooting issues as IT support
  • Assist Service Delivery Group gathering information for client reports
  • Create technical documentation & drive operational process improvement
  • Compile server utilization reports to help clients with capacity planning
  • Complete online training courses on relevant technologies used within our organization

 

Requirements:

  • Familiarity with Linux/Unix and/or Windows Server Administration
  • Excellent customer service and strong written/verbal communication skills
  • Ability to multi-task effectively
  • High attention to detail
  • Ability and curiosity to learn a full range of technology platforms and data network systems as well as apply new skills rapidly
  • 1+ year of experience in a technological field; internships or school IT departments
  • An interest in emerging technologies

 

What’s In It for You?

 

This position offers a solid foundation for your future engineering career. Along with a competitive salary, and additional perks (ie: great benefits, lunches, flexible hours), you’ll have the opportunity to collaborate and grow with a team of certified engineers (over 85 AWS certifications company-wide; 4 pro certified engineers). Engineers within our organization are not segregated to one field and will have the opportunity to learn networking, security, storage, cloud services (VMware/AWS) and more. You will also have the opportunity to master both Linux and Windows OS administration. Voted among Crain’s New York Business Best Places to Work in NYC for the past four years, you’ll enjoy the best of both worlds: start-up environment with established company resources. Everyone has a voice at Logicworks and we are open to new ways of thinking, especially those that will contribute to our overall success. Opinions and ideas are always welcome, in fact, they are encouraged! 

 

About Logicworks:

 

We have worked with enterprise clients for over 22 years to solve complex IT infrastructure problems with a software-driven approach to managed services. Our team of certified engineers apply cloud automation best practices to enable greater performance, guarantee availability, and increase security of clients' cloud environments.

Our clients face complex challenges that require smart solutions, and our continued success can be directly attributed to our talented team. We invest heavily in great technology and even greater in professionals and engineers to ensure we have a state of the art IT and business toolkit with which to design solutions for the markets we serve. 

 

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